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Chronic Pain - Pain BC Information Line - Pain Support Line

Pain Management

Provided by Pain BC

This program is a toll-free phone service that connects people in pain to resources.
The Pain Support Line offers free confidential information, emotional support and resource assistance to empower people living with pain, their loved ones and organizations who are looking for support. Social workers and trained staff support with issues such as income, food security, pain resources, mental health support, etc. The Pain Support Line offers support Monday through Friday from 9:00 AM to 4:00 PM. (excluding statutory holidays). Callers are offered up to 3 sessions to provide follow-up support and can also call back if a new issue arises. Ways to connect:

- Phone: call at 1-844-880-PAIN (7246) and leave a voicemail. You will receive a call back within three business days
- Online: complete self-referral form. See below.
- By Appointment: Schedule a phone call

Pain Support Line staff can help you by providing:
  • A safe and confidential space to talk about pain and its impacts on your life
  • Information on community resources
  • Information about pain and self-management
  • Information about Pain BC resources and programs
  • A referral to another Pain BC program (e.g. Coaching for Health)
    • If they can’t help directly, they will try their best to share community resources that may be helpful.

Who can call the PSL?
- Residents of BC who live with chronic pain (pain that persists more than three months)
- Family, caregivers and loved ones of a person with chronic pain
- Health care providers and organizations looking for information on how to support a patient or client with chronic pain

Toll Free: 1-844-880-7246

Public email: supportline@painbc.ca

Website: https://www.painbc.ca/supportline

Phone line: Staff return calls between Monday and Friday, 9:00 AM - 4:00 PM

Service is available in English.

Cost: No cost

Referral options:

  • Self-referral
  • Fill referral form and submit.
Referral Forms
Associated Programs/Services

Also offered by Pain BC:

Just the closest matches listed. Click to see more!
Availability

Service area: Province-wide + show cities

Service area cities: 100 Mile House, Abbotsford, Agassiz, Aldergrove, Alert Bay, Alexis Creek, Anahim Lake, Anmore, Armstrong, Ashcroft, Atlin, Bamfield, Banff, Barriere, Bella Bella, Bella Coola, Black Creek, Blue River, Boston Bar, Bowen Island, Brentwood Bay, Burnaby, Burns Lake, Cache Creek, Calgary, Campbell River, Canmore, Castlegar, Cathedral Grove, Cawston, Chase, Chemainus, Cherryville, Chetwynd, Chilliwack, Christina Lake, Clearwater, Clinton, Cobble Hill, Comox, Coombs, Coquitlam, Cortes Island, Courtenay, Cranbrook, Crawford Bay, Creston, Cumberland, Daajing Giids, Dawson Creek, Dease Lake, Deep Bay, Delta, Denman Island, Duncan, Edgewood, Elkford, Enderby, Fanny Bay, Fernie, Fort Langley, Fort Nelson, Fort St. James, Fort St. John, Fraser Lake, Fruitvale, Gabriola Island, Galiano Island, Gibsons, Golden, Gold River, Grand Forks, Granisle, Greenwood, Hanceville, Hazelton, Hope, Hornby Island, Horne Lake, Houston, Hudson's Hope, Invermere, Kamloops, Kaslo, Kelowna, Keremeos, Kimberley, Kitimat, Kyuquot, Ladner, Ladysmith, Lake Country, Lake Cowichan, Langford, Langley, Lantzville, Lethbridge, Lillooet, Lions Bay, Logan Lake, Long Beach, Lumby, Lytton, Mackenzie, Maple Ridge, Masset, Mayne Island, McBride, Merritt, Merville, Midway, Mill Bay, Mission, Nakusp, Nanaimo, Nanoose Bay, Nelson, New Aiyansh, New Denver, New Westminster, Nitinaht, North Delta, North Saanich, North Vancouver, Okanagan Falls, Oliver, Osoyoos, Oyama, Parksville, Peachland, Pemberton, Pender Harbour, Pender Island, Penelakut Island, Penticton, Pitt Meadows, Port Alberni, Port Alice, Port Coquitlam, Port Hardy, Port McNeill, Port Moody, Powell River, Prince George, Prince Rupert, Princeton, Quadra Island, Qualicum Beach, Quathiaski Cove, Quesnel, Revelstoke, Richmond, Riske Creek, Rock Creek, Rossland, Saanich, Saanichton, Salmo, Salmon Arm, Salt Spring Island, Sardis, Saturna Island, Sayward, Scotch Creek, Sechelt, Shawnigan Lake, Sicamous, Sidney, Skidegate, Slocan, Smithers, Sointula, Sooke, Sorrento, South Surrey, Sparwood, Spences Bridge, Squamish, Stewart, Summerland, Sun Peaks, Surrey, Tahsis, Tatla Lake, Telkwa, Terrace, Tofino, Trail, Tsawwassen, Tumbler Ridge, Ucluelet, Valemount, Vancouver, Vanderhoof, Vernon, Victoria, West Kelowna, West Vancouver, Whistler, White Rock, Williams Lake, Winlaw, Witset, and Yale

Service Types Provided
Ways to Access
  • Provided by phone
  • Provided online: email / video / on-line

The listing of this service in Pathways is not a recommendation or endorsement by Pathways.

Pathways does not provide medical advice. If you have an emergency please call 9-1-1. If you require assistance navigating services please call 8-1-1.

For general inquiries or for assistance, please email us:

community-services@pathwaysbc.ca

If you are requesting clinical access to medical Pathways, please provide the following information via the email above:

  1. First Name
  2. Last Name
  3. Email
  4. In which city/town do you work?
  5. What is your role? E.g. Family Physician, Office Staff, Medical Resident
  6. Employer Name (for office staff)
  7. Office Phone

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